Terms and Condition

User Agreement

Following is a summary of the terms and conditions that apply to all purchases made from Cuddleme Handmade Creations.

1. Orders & Delivery:

All orders placed through this website are subject to confirmation and acceptance by Cuddleme Handmade Creations. Generally, orders will be provisioned and fulfilled within three business days.

Shipping is through Australia Post standard parcel shipping or Couriers Please.

Cuddleme Handmade Creations may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. Cuddleme Handmade Creations may refuse an order for any product at its sole discretion if it believes that the order contravenes Cuddleme Handmade Creations Acceptable Usage Policy or might be a fraudulent order.

2. Returns & Refunds

Cuddleme Handmade Creations are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: • has a problem that would have stopped someone from buying the item if they had known about it • is unsafe • is significantly different from the sample or description. Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number / account if the payment was by credit card. In the event that the card is lost, stolen or cancelled Cuddleme Handmade Creations may require confirmation from the card provider or issuing bank for any change.

3. Prices, Payment & Credit Card Information

For each order, you must pay:

  • the applicable price for the relevant services confirmed by Cuddleme Handmade Creations which may include a deposit related to the provision of Professional Services; and
  • the delivery and handling fee specified on the web site at that time if required; and
  • any applicable taxes such as Goods and Services Tax in Australia.

Your order and credit card details are safe and secure. All personal and credit card information provided to Cuddleme Handmade Creations is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We only accept payments using the methods stated in the orders & payment section of this website.

You credit card information will be processed by the payment provider that you select during the check-out process. All payment providers used by Cuddleme Handmade Creations are PCI DSS Compliant. Cuddleme Handmade Creations is also PCI DSS Compliant. Cuddleme Handmade Creations will not store your credit card data in our website or web servers.

Payment must be cleared before the services are dispatched unless you have approved credit facilities with Cuddleme Handmade Creations.

Cuddleme Handmade Creations maintains a Privacy Policy that defines what we will do with your personal information.

4. Products and Services

All products are handmade, all care is taking during manufacture.

5. Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Cuddleme Handmade Creations in connection with any use (whether authorised or unauthorised) of your user name or password. Cuddleme Handmade Creations may suspend or cancel your account at any time without prior notice.

6. Images and specifications

Images that are displayed on the Cuddleme Handmade Creations websites are for informational and marketing purposes and do not represent the actual contents of a product or service. Please refer to the detail product description and the Additional Product Information for specifications. The features and functions of individual products may be changed or updated from time to time.

7. Privacy

Cuddleme Handmade Creations will comply with Cuddleme Handmade Creations Privacy Policy. Cuddleme Handmade Creations will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

8. Liability

Any liability of Cuddleme Handmade Creations in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Cuddleme Handmade Creations be limited to: 1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and 2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

9. Changes To Terms

Each order is governed by the terms and conditions current when the order is placed. Cuddleme Handmade Creations may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

10. Applicable Law

All purchases, and these terms and conditions, are subject to the laws of Queensland, Australia.

11. Credit Card Data and PCI DSS Compliance

Cuddleme Handmade Creations hosting environment and ecommerce software packages are Payment Card Industry Data Security Standard (PCI DSS) compliant, you can find out more from their website at www.pcisecuritystandards.org.

Our website and hosting service provider undergoes an annual PCI compliance review using a Qualified Security Audit company which is BEA Systems. 

PCI DSS requires that you do not store credit card data unencrypted on your website. This includes where credit card information might be added to notes on orders or customer records. Cuddleme Handmade Creations will scan for credit card data on a regular basis and hash out (destroy) the card number that is stored. Cuddleme Handmade Creations reserves the right, without recourse, to take offline any online store that is found to be storing credit card data until the situation has been rectified.